Privacy Policy
Last modified: August 19, 2025
Privacy Policy
We respect your privacy and the UK & EU General Data Protection Regulations (GDPR). This policy explains how we collect, use, and protect the information you share with us. We’ve kept it simple — no jargon, no tricks, just what you need to know.
Our Policy Covers
Why we value your privacy
How we collect information
What information we hold
Where we store your information
What we use your information for
Who’s responsible for your information
Who has access to your information
How we keep your information secure
How to raise a concern or complaint
Changes to this policy
1. Why We Value Your Privacy
We value your privacy as much as we value our own. We only collect the minimum information we need to respond to your enquiries, provide quotes, and carry out business. We’ll never share your details with third parties unless required by law or essential to deliver our services.
2. How We Collect Information
When you contact us via our website enquiry form, we ask for your name, email address, phone number, company, and details about your request.
If you do business with us, we collect your account and contact details so we can issue quotations, invoices, and process orders.
Occasionally, we may receive your contact details from trusted partners or referrals. If we do, we treat your information the same way as if you gave it directly to us.
We don’t use cookies to track your browsing activity. We may use basic website analytics to understand visitor numbers, but we don’t build advertising profiles or sell your data.
3. What Information We Hold
Depending on how you interact with us, we may store:
Your name, company, job title, email, and phone number
Your enquiry or quotation details
Delivery or billing addresses
Records of our communication with you
For business partners: company bank details, invoices, and payment records
We never store your credit card details.
4. Where We Store Your Information
Enquiry and quote details are stored securely in our internal systems.
Business and invoicing records are kept in our accounts software.
Emails are stored on our secure email servers.
Any third-party platforms we use meet GDPR and UK GDPR standards.
5. What We Use Your Information For
We use your information to:
Respond to enquiries and provide quotations
Manage orders, deliveries, and payments
Maintain accurate business records
Occasionally send you updates about our products and services (you can unsubscribe at any time)
6. Who’s Responsible for Your Information
The management team at Process & Plant Sales Ltd is responsible for how we handle your information.
You can contact us at:
📧 sales@processandplant.co.uk
📞 +44 1902 495913
7. Who Has Access to Your Information
Only the people who need your information to do their job have access to it. Management has access to all business records, while employees only access the information necessary for their role.
8. How We Keep Your Information Secure
All company computers and mobile devices are encrypted and password protected.
Access to third-party services is limited and secured with strong, unique passwords.
We review our data handling processes regularly to keep your information safe.
9. How to Raise a Concern or Complaint
If you have a concern or complaint about how we handle your data, please contact:
📧 sales@processandplant.co.uk
📞 +44 1902 495913
📮 Process & Plant Sales Ltd, Unit 10 & 11 Spring Road, Wolverhampton, WV4 6JX, UK
If you’re not satisfied, you can also contact the Information Commissioner’s Office (ICO) in the UK.
10. Changes to This Policy
If we make changes, we’ll publish the updated policy on this page. Updates are effective immediately once posted.
Process & Plant Sales Ltd
Unit 10 & 11 Spring Road
Wolverhampton
WV4 6JX
United Kingdom